How can I return a product purchased from Saltlife.com?
If you purchased a product directly from Saltlife.com and it’s not a Final Sale product, you can request a shipping label using our Return Portal at – Returns Center. Products returned within 30 days of receipt are eligible for a refund, minus a return shipping fee of $11 USD per package. The refund will be issued in the original payment method. Please note that we do not refund the original shipping fee.
Can I pay a small fee to return for free?
We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you will be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return.
Please note that this service does not exempt your order from final sale or other store policies.
Please note that this option must be purchased at checkout and can not be added to your order after it has been placed.
What should I do if my product arrives damaged?
If you purchased a product directly from Saltlife.com and it arrives damaged, please use our Return Portal at – Returns Center within three business days of receiving the product. Provide details about the damage and your order number. Once approved, you will receive a shipping label to return the item.
Can I exchange an item?
Unfortunately, we do not offer direct exchanges of items. Please return the item using our portal and then place a new order.
How long do refunds take to process?
Please allow up to 14 days for your refund to be processed once the item is received back. Your financial institution may take additional time to reflect the refund or credit on your credit or debit card.
Please allow an additional 7 to 10 days for return processing during peak shopping periods such as promotional weekends and holidays.
Can I return free gifts, samples, or promotional items?
No, free gifts, samples, or promotional items with retail value cannot be returned, and no refunds will be issued for them under any circumstances.
How can I contact customer service for questions about my purchase?
If you have any questions or concerns about your purchase, please email us at info@saltlife.de.com or use the Contact Form on our website to get in touch with us.